 How much does your service cost?
We offer 3 different packages. You can become a member on a Monthly basis ($49.99 per month), Semi-Annually basis ( $249.95), and Yearly basis ($449.91). These plans give you full access to StockMarketVideo.com services. There is no long term commitment. You can cancel at any time.
If you decide to become a member, you will first be billed after you complete our membership procedure (using our subscribe page). You will then choose a User ID and Password which gives you immediate access to our current videos and other members only resources of the Web site.
Unless you cancel the service, your subscription plan will automatically renew at the end of the membership period, and you will be billed accordingly. This helps prevent any lapses in membership during which valuable information could be missed.
What types of payment methods do you accept?
We accept VISA, Master Card, Discover and American Express.
If I pay with a credit card, are my transactions secure?
You can always feel confident that your credit card information is secure. We utilize the very latest technology, Secure Sockets Layer (SSL), to encrypt (or electronically scramble) all credit card numbers. Additionally, to protect against hackers or other unauthorized personnel, we have firewalls and other security measures protecting our server. Any credit card information or personal information you transfer to us is kept in a secure database server at all times.
How will the charge appear on my credit card statement?
The charge will appear on your credit card as: stockmarketvideo.com
How do I reactivate my account?
Go to renew subscription link at the top of the page.
Log in using your username and password.
When logged in go to top of page where is says Current Subscriptions and click “renew” then choose package and click the Renew button.
Put your credit card # and expiry date in and click “submit”.
I would like to change some of my contact information. How would I go about doing that?
Click the account access link at the top right of the page. After you log in with your username and password, click on the My Account link.
I think someone may be using my password, how do I change it?
Click the account access link at the top right of the page. After you log in with your username and password, click on the My Account link.
I would like to cancel my subscription. How would I go about doing this?
To cancel please log into “Account Access” (red button on top right in members area)
In your account, at the top you will see you active subscriptions. Please uncheck the Auto Renew Box. A pop up will ask you if your sure, press OK. Next, you will see the Auto Renew box empty. Then close out the browser, your subscription will not auto renew.
What is your Privacy Policy?
Your privacy is extremely important to us. Any personal or purchase information you give us is protected by SSL technology and secured networks that are only accessible to our Webmaster and designated stockmarketvideo.com staff. We will never rent, sell, or reveal to outside persons or companies any personal or purchase information you have given us, without your permission, except in circumstances where we believe in good faith that the law requires it.
What is your Refund/Cancellation Policy?
Cancellation
At any time, and without cause, subscription to the service may be terminated by either stockmarketvideo.com, the site, or the subscriber. When the member requests the termination, subscription fees are NOT refunded. Subscribers are liable for charges incurred by them until termination of service.
Refunds
When the member requests the termination, subscription fees are NOT refundable. Should a refund be issued by stockmarketvideo.com, all refunds will be credited solely to the payment method used in the original transaction. stockmarketvideo.com will not issue refunds by cash, check, or to another credit card or payment mechanism.
All sales are final.
Support FAQs
Click icon to view.
I try to login but nothing happens, the page just reloads.
If this happens, please close all browsers and reopen. If the problem continues, please contact support.
I click on a movie link but nothing happens, no pop up window appears.
Be sure you have a JavaScript enabled browser. Also, unblock pop up windows.
I click on the movie link, but no video plays in the pop up window.
Make sure you have the latest version of Macromedia Flash Player installed. It's free to download.( Download Here.)
When I click on a movie, I hear the author speaking, but I don't see any picture for 10-20 seconds. What's going on?
First, check to see if the (video) pop up window is playing underneath the webpage or this error was caused by an incompatibility with Macromedia Flash Player and the Windows operating system. Upgrading to the latest release resolves this problem. You can download it here:( Download Here.)
How do I contact your Customer Service or Technical Support Departments?
You can reach us via email. We will respond within 24hs. You can view our techincal support information an our contact us page.
I have the latest version of Flash and Javascript enabled, however I still cannot get Flash files to play. What am I doing wrong?
Some users have seen issues with getting Flash videos to play correctly in Internet Explorer 7. To fix this issue, follow the directions below.
Close all open programs. This step is important because other programs may be using Flash Player, and if they are, the uninstaller will not work.
Run the Adobe Flash Player Uninstaller.
Reboot your computer and clear your browser cache.
Reinstall your Flash player.
I received this error message: "Your browser cookies are not enabled. We require that cookies are acceptable in order to login. Please enable your browser cookies and then close and restart your browser to login".
To enable cookies in Firefox, go to the Tools menu and select Options. Under the Privacy tab, click to expand the Cookies heading and reveal the full menu. Check the box "Allow sites to set cookies." Click OK.
In Safari, go to the Safari menu and select Preferences. Under the Security tab, set the Accept Cookies preference to Always. Close the Preferences window.
In Internet Explorer (IE), go to the Tools menu and select Internet Options. Under the Privacy tab, make sure the slider is set to Medium (the default setting for IE). Click OK.
Close and restart your browser. If you still receive the "enable cookies" message, check the the clock on your computer. Make sure the date and time are correct and then login again. This should resolve the problem.
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